After the issue had been forwarded to the Complaints Team, they had contacted the casino for further clarification. The player had finally been able to successfully withdraw his winnings in virtual currency. The casino had advised him to use the same method for future transactions. The Complaints Team had marked the issue as resolved.

Поэтому мы рекомендуем пользоваться услугами только легальных БК.

The player from Argentina had reported that their account at CryptoLeo Casino was abruptly closed and their balance nullified. Despite having reached out to customer support, they had received no explanation. The player had demanded a detailed statement and the return of their account balance, which was 6,500 at the time of closure.

The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.

We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.

The player from Austria deposited approximately 450 Euros but the amount was not credited to his casino account. Despite being debited from his account, the transferred money never arrived and support has not resolved the issue for 3 weeks. We closed the complaint becasue the player didn't reply to our messages and questions.

Sorry to hear about this situation. Can you pls send us an email to [email protected] with the subject "CasinoGuru Review"? Try to tell us more details and your account email.

We advised the player to wait up to 14 days for the withdrawal to be processed. The player later confirmed the withdrawal had been received. The complaint was marked as resolved.

The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.

The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation.

Man kann sich ja denken was passiert ist mit den 130 Euro,1500 Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.

The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Netherlands has deposited money into casino account but the funds seem to be lost. We here rejected the complaint because the player didn't respond to our messages and questions.